Policies
Refund and Cancellation Policy
Deposits are non-refundable. Orders can be canceled within 24 hours of placing the deposit, after which the deposit will be applied to your purchase. Please reach out to us as soon as possible if you need to cancel your order.
Shipping and Delivery Policy
As each bike is custom-built to your specifications, shipping details will be provided once your order is ready for delivery. We will inform you of estimated delivery times based on your location once production is complete. You will receive tracking information once your bike has been shipped.
Privacy Policy
We respect your privacy. The personal information you provide, such as your name, address, and payment details, is used solely to process your order and enhance your shopping experience. We do not share your data with third parties, except for processing payments and shipments. All sensitive information is protected using encryption and secure methods.
California Consumer Privacy Act (CCPA)
Under the CCPA, California residents have the right to access, delete, and opt-out of the sale of their personal data. You may request a copy of the personal information we collect about you, request that we delete your personal data, or exercise your right to opt-out by contacting us at connect@chaparralcycles.com. We will respond to your requests as required by law.
Terms and Conditions
By placing an order, you agree to our terms. All orders are subject to availability, and we reserve the right to cancel orders if necessary. Custom-built bikes may take additional time based on your selections. Creating an account with us means you agree to provide accurate information and maintain confidentiality of your account.
Warranty Policy
All custom-built bikes are backed by a 1-year warranty covering manufacturing defects. This warranty does not cover damage due to misuse or accidents. To submit a warranty claim, please contact us with your proof of purchase.
Payment Terms
We accept all major credit cards, PayPal, and financing options. A deposit of $1,000 is required to place a custom order, and the remaining balance is due upon completion. All payments are processed securely through our trusted payment gateways.
Product Disclaimer
Custom bike configurations are subject to part availability. If certain components are out of stock, we will offer suitable alternatives. Please note that custom-built bikes and their parts may vary slightly from the images on our website.
Contact Information:
For any inquiries related to the policies, or to request more information, feel free to contact us at connect@chaparralcycles.com.